Last updated: July 29, 2024
1. Introduction
At GPTease, we are committed to providing high-quality service to all our users. This Complaints Policy outlines how we handle complaints to ensure fair and timely resolution.
2. How to File a Complaint
If you have a complaint about our service, you can:
a. Email us at [email protected]
When filing a complaint, please provide:
- Your name and contact information
- A detailed description of the issue
- Any relevant documentation or screenshots
- Your desired outcome
3. Our Commitment
We are committed to:
a. Acknowledging receipt of your complaint within 1 business day
b. Resolving all reported complaints within 7 business days
c. Keeping you informed throughout the process
d. Treating all complaints seriously and confidentially
4. Complaint Handling Process
- Receipt and Acknowledgment: We will acknowledge your complaint within 1 business day of receiving it.
- Investigation: Our team will investigate the complaint thoroughly, which may involve reviewing account activity, analyzing system logs, or consulting with relevant team members.
- Resolution: We will work diligently to resolve the complaint within 7 business days of receipt.
- Communication: We will keep you informed of the progress and outcome of your complaint.